Return & Refund Policy

Effective Date: June 7, 2026

At Creed Body Care, customer satisfaction is important to us. We work with trusted fulfillment partners, including CJdropshipping, to deliver quality products worldwide. Please review our return and refund policy carefully before making a purchase.

Contact Information

Store Name: Creed Body Care
Email: motasemklaibi@gmail.com

Order Cancellations

Orders may be canceled within 12 hours of placement. Once an order has been processed or shipped, it can no longer be canceled.

To request a cancellation, please contact us immediately at motasemklaibi@gmail.com.

Returns

Due to the nature of our products, including skincare items, personal care products, beauty devices, and shapewear, returns are only accepted under the following circumstances:

• The item arrived damaged.

• The item arrived defective or non-functional.

• The wrong item was received.

• The item is significantly different from the product description.

To be eligible for a return, you must contact us within 7 days of delivery and provide:

• Your order number.

• Clear photos or videos showing the issue.

• A description of the problem.

Items must be unused and in their original packaging whenever possible.

Non-Returnable Items

The following items are generally not eligible for return:

• Used skincare products.

• Opened personal care products.

• Used shapewear.

• Products damaged through misuse.

• Clearance, promotional, or final-sale items.

• Products returned without prior authorization.

Refunds

Once your claim is reviewed and approved, refunds will be issued to the original payment method.

Approved refunds may be granted in the form of:

• Full refund.

• Partial refund.

• Replacement product.

Refund processing times typically range from 5–10 business days, depending on your payment provider.

Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

• Your order number.

• Photos of the product.

• Photos of the packaging and shipping label.

After verification, we will provide a replacement or refund at no additional cost to you.

Lost Packages

If tracking shows that your package has not been delivered within a reasonable timeframe, please contact us.

We will investigate the shipment with the carrier and our fulfillment partner. If the package is confirmed lost in transit, we will offer a replacement or refund.

Shipping Costs

Shipping fees are generally non-refundable unless the return is due to:

• Our error.

• A damaged product.

• A defective product.

• An incorrect item being sent.

Chargebacks

We encourage customers to contact us directly before initiating a chargeback. Most issues can be resolved quickly through our customer support team.

Policy Updates

Creed Body Care reserves the right to modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated effective date.

For any questions regarding returns, refunds, or exchanges, please contact us at:

Email: motasemklaibi@gmail.com